Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
What contact does he actually have with the child
How long does he see the child for each time?
Who told you it could take five years?
Nonsense - then and now
The law says that a child is entitled to direct contact with both parents (without the other) and the courts will enforce this if necessary
There should be a regular pattern of contact - be it weekly for a day or fortnightly for a weekend (and maybe an evening in the week plus up to half of the school holidays)
Provided there is no safe guarding reason why you should not be around children then his contact should also include you some of the time.
Your partner need sto try and discuss this with his ex using Family Mediation
but if she refuses or it fails then he can apply to the court using a Form C100 and paying the fee of £215
This will take between three and six months to complete and will be enforceable
Please ask if you need further details
Once there is a Court Order in place then if his ex breaches it your partner can apply to enforce the Order
The options available to the Court includes Community Service; Prison, or transferring the care of the child to your partner
Of course she can lie but she will have to prove that she is telling the truth - and she will not be able to