Hi, thank you for your further question. You can pursue a court application using form C100 and a £215 court fee, as well as a C2 application for a location check with the DWP. In relation to the mediation exemption on the C100 form you can tick the first box of section 13e (you do not have sufficient contact details...)
Prior to this you can attempt to contact her family members, social services or police (to carry out a check that the children are well).
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Using a tracing Agent in these circumstances is unwise as it can lead accusations of abuse.
You should check with Social Services if they are aware of her whereabouts - and ask the Police to do a "safe and well" check on the children.
If you do wish to use Family Mediation get then to write via a family member.