Thank you for your question
My name is Clare
I shall do my best to help you but I need some further informtaion first.
Did you ever say that refunds would be given if the puppies did not settle?
I can understand why you did that - I cannot imagine how anyone could treat puppies in this way - they are so full of fun and love (I have a cavapoo)
I hope that your love and care will repair the worst of the damage
For clarity - you did not need to give the money back - although I suspect that you would view it as tainted in any event