Hello my name is ***** ***** I will help you.
Is she still in Spain or the eu?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
However given she is abroad in Spain I don't think it's possible to issue a claim online, so you may have to submit a paper copy.The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
If you get judgment then you can get a European enforcement order which you can enforce in Spain as if it were a domestic judgment. Can I clarify anything for you about this today please?
You can download a paper copy if you love ok above at the URL I gave you. You can send it to her mum yes.
Does that clairfy?