Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
How old are the children and when is the first court hearing date?
When did you send the papers in?
That is good - what further information are you looking for?
The law says that a child is entitled to contact with both parents and the courts will enforce this if necessary
Your ex is acting inappropriately and you are entitled to ask the court to make an order allowing both direct and telephone contact.
You shoudl receive a hearing date within the next few weeks which is the start of the process which should eventually ensure that contact is resumed.
Please ask if you need further details
The court will want to look at what is happening now - not what happened in the past I am afraid