For Rakhi Vasavada
Thank you for your reply . I certainly intend to make a written complaint . However I have already received an online reply to my verbal enquiry saying that the money was credited to me in error . I would expect a formal written reply to give the same answer & my question for you is how to proceed after that . Essentially this is one persons word against another , & what I need to know is if the possession of the 2 annual statement printed booklets is sufficient proof that the policy is mine .
What do you advise ?