I have tried that code and it does not work, the serial number was in the audio guide supplied to me when i bought the car, however it doesnt work.
is it possible the code could begin with a v?
on the inside/back of the removable security bar with the "2,3,4,5" buttons on, there is a code starting with "visteon013837"
is there any chance this is the code?
thanks again for the help,