How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Gallagher99 Your Own Question

Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 2983
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
17855046
Type Your Ford Question Here...
Gallagher99 is online now

ford mondeo mk4 built in sat nav no roads on map changed antenna

Customer Question

ford mondeo mk4 built in sat nav no roads on map changed antenna and changed disc
Submitted: 1 year ago.
Category: Ford
Expert:  Gallagher99 replied 1 year ago.
Hi there good afternoon to you
Ok is it the GPS antenna base (Aieral base ) you have replaced
Have you checked how many satellites you are receiving
Regards Brian
Customer: replied 1 year ago.

yes and satellites receiving moves about from 8 to 12

Expert:  Gallagher99 replied 1 year ago.
Hi there thanks
Ok if you are receiving 8-12 satellites the GPS antenna is working correctly
Is your Mondeo the 1st of the new Shapemk4 or last of the mk3
What unit is fitted to your Mondeo
Regards Brian
Customer: replied 1 year ago.

satnav.jpgnew shape mk4

Expert:  Gallagher99 replied 1 year ago.
Hi there thanks
Ok the first thing that must be done before going any further is to have the sat nav unit software updated to level 5.3
Ford released a service bulletin in 2009 to resolve many issues in regards ***** ***** sat nav system from map issues to freezing route guidance
This can only be done by a ford dealer who has the update disc (the dealer retains the disc and reuses it over on other vehicles
This is the most common fix to resolve issues like yours as the GPS is working ok so it will be down to the unit software /hardware levels
If you need anymore help or advice on this issue please let me know
If you are Completely satisfied with my answer /advice
PLEASE RATE MY ANSWER
Kind regards ***** ***** and have a nice day
Brian

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    177
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    177
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Ford Mechanic

    Satisfied Customers:

    140
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/FO/fordspec/DSC00877.64x64.JPG fordspec's Avatar

    fordspec

    Ford Technician

    Satisfied Customers:

    11
    ford technician
  • http://ww2.justanswer.com/uploads/AL/allagher/2015-6-23_213635_image.64x64.jpg Gallagher99's Avatar

    Gallagher99

    Senior Vehicle Technician

    Satisfied Customers:

    545
    SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    Ford Technician

    Satisfied Customers:

    40
    Fully qualified 19+yrs exp/self employed technician in the UK
  • /img/opt/shirt.png Mark's Avatar

    Mark

    Auto Service Technician

    Satisfied Customers:

    59
    Qualified City & Guilds
 
 
 

Related Ford Questions