How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Gallagher99 Your Own Question

Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3093
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
17855046
Type Your Ford Question Here...
Gallagher99 is online now

I have a 2010 Ford Mondeo Titanium X with a built in sat nav

Resolved Question:

I have a 2010 Ford Mondeo Titanium X with a built in sat nav system. The sat nav is no longer 'seeing' any satellites. I have disconnected/connected the battery to no avail. Searching Google other owners have reported water ingress from the roof aerial which has caused the problem. I have visually examined what I take to be the sat nav to be and there appeared to be no evidence of water. Can you advise.
Submitted: 1 year ago.
Category: Ford
Expert:  Gallagher99 replied 1 year ago.
Hi there good evening to you and sorry for the delayed resoonse Ok the fault lies with a faulty gps antenna (aieral base)or more rarely the power supply to the antenna The sat nav system need to pick up a minimum of 6-8 satellites for it to work correctly Yours will be picking up zero thus why it Won't operate You should have 5 volts at the centre pin of the gps cable this comes from the audio unit If you have the 5 volts then the fault lies with the antenna base To resolve the issue you need to replace the gps antenna base /Aieral base This is a 5 minute job Pop the interior light down and remove the 25 mm torx screw then remove the antenna /mast together NOTE: however on some models /build dates ford have now modified the parts that are avaiable (basically you can't buy the antenna. Itself anymore ) The reason for this is the GPS antenna is now fitted to the windscreen inside the vehicle due to problems occurred over the years of moisture ingress internal of the antenna The new parts require a new internal GPS antenna /cover ,Aieral base , new cables We won't know if this is the case until you contact your local ford parts department or if you wish I can clarify this for you(would need registration number ) If you need anymore help or advice on this issue please let me know If you are Completely satisfied with my answer /advice PLEASE RATE MY ANSWER Kind regards ***** ***** and have a nice evening and a merry Christmas Any postive feedback /bonuses are greatly appreciated Brian
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3093
Experience: SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
Gallagher99 and other Ford Specialists are ready to help you
Customer: replied 1 year ago.
BrianMy vehicle has three wires into a unit under the aerial base so I am assuming that this is the antenna you refer to. I'll check out the voltage reading and take it from there.Thanks for your comprehensive answer.Derek

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    190
    BEng hons Mech engineering, in auto industry 22 years
< Previous | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    190
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Ford Mechanic

    Satisfied Customers:

    140
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/FO/fordspec/DSC00877.64x64.JPG fordspec's Avatar

    fordspec

    Ford Technician

    Satisfied Customers:

    11
    ford technician
  • http://ww2.justanswer.com/uploads/AL/allagher/2015-6-23_213635_image.64x64.jpg Gallagher99's Avatar

    Gallagher99

    Senior Vehicle Technician

    Satisfied Customers:

    594
    SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
  • http://ww2.justanswer.com/uploads/FO/fordtwo/2014-12-19_163422_arrepair.64x64.jpg Robert's Avatar

    Robert

    Ford Technician

    Satisfied Customers:

    43
    Fully qualified 19+yrs exp/self employed technician in the UK
  • /img/opt/shirt.png Mark's Avatar

    Mark

    Auto Service Technician

    Satisfied Customers:

    59
    Qualified City & Guilds
 
 
 

Related Ford Questions