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Matt
Matt, Mechanical Engineer
Category: Ford
Satisfied Customers: 20605
Experience:  BEng hons Mech engineering, in auto industry 22 years
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I have a transit 2009 T350 when you turn the key once the

Customer Question

Hi I have a transit 2009 T350 when you turn the key once the millage goes and the word factor comes up some times hard to start sometimes starts no problem
Submitted: 3 months ago.
Category: Ford
Customer: replied 3 months ago.
Hi does anyone know anything about this ??
Expert:  Shantal-Mod replied 3 months ago.
Hello,
I'm Shantal and I'm a moderator for this topic.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I was checking to see if you had already found your answer or if you still need assistance from one of the Professionals.
Please let me know if you wish to continue waiting or if you would like for us to close your question?
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Shantal
Customer: replied 3 months ago.
Hi no I have not be able to get help on this as of yet still waiting thanks
Expert:  Matt replied 3 months ago.

Hello

the 'factor' message I think is a partial message for 'Factory reset'

and refers to a loss of battery power to the body control module

I'd suggest getting a dealer level scan tool plugged in so the monitoring functionality between modules can be tested as if you have a loss of comms then the security system will prevent an engine start

sorry its not a more DIY answer but this is often the case with security systems

Expert:  Matt replied 3 months ago.

Hi

do you still need help?

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