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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3287
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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The sat nav has stopped working Assistant: What is the

Resolved Question:

the sat nav has stopped working
Assistant: What is the model/year of your Ford?
Customer: it is a ford focus 2011
Assistant: Are you fixing your Focus yourself? What have you tried so far?
Customer: we have not tried to fix it
Assistant: Anything else you want the mechanic to know before I connect you?
Customer: it is a platinum model
Submitted: 3 months ago.
Category: Ford
Expert:  Gallagher99 replied 3 months ago.
Hi there , good evening to you and sorry for the delayed response
My name is ***** ***** I would be happy to assist you todayOk is the display showing no gpsKindest regards ***** *****Brian
Customer: replied 3 months ago.
it is showing the final destination but does not change when we drive the car
Expert:  Gallagher99 replied 3 months ago.

Hi there good morning to you and sorry for the delay in responding

ok the fault will lie with the GPS antenna (this is the aieral base )

This is located at the rear of the vehicle (roof )

The sat nav system needs to see a minimum of 6-8 satellites in order to operate correctly

If you go can you press nav and scroll down into special functions or GPS information(it can differ from certain build dates ) you can see how many satellites are being received

The last number I have for The GPS antenna is ford part number 1932148 and price is £41.58+ vat

I can double check this if needed

If you need further help or technical assistance on this issue going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER as is how iam

Accredited for my advice and to build my online profile

Kind regards ***** ***** and have a nice Day

positive feedback is kindly appreciated

Kindest regards ***** *****

Brian

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