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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3316
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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I have a Ford Galaxy from 2013 and my problem is power shift

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Hi. I have a Ford Galaxy from 2013 and my problem is power shift gear box and isnt possible to change gears at all
Assistant: How old is the transmission? Have you noticed any leaking?
Customer: At the moment its 96,000 miles and gear box was changed at Ford garage at 45,000. And there is no leaking
Assistant: What is the model of your '13 Ford?
Customer: Galaxy
Assistant: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Since the purchase, the car was serviced at the Ford garage
Assistant: Anything else you want the mechanic to know before I connect you?
Customer: no

Hi there , good evening to you and sorry for the delayed response

My name is ***** ***** I would be happy to assist you Tonight

Is it just a jerky gear change you are experience or is there a transmission malfunction message on the dash

When did you last have the gearbox oil and filter changed

Kindest regards ***** *****

Brian

Customer: replied 1 month ago.
Gearbox oil was changed every 20 k miles at the moment was changed just now

Hi there good morning to you

Ok to confirm you cannot select any gears at all ? So the vehicle doesn't drive ?

What happens when you select drive does the vehicle move at all

Is there a transmission malfunction message on the dash display

Kindest regards ***** *****

Brian

Customer: replied 1 month ago.
Hi,
The car was serviced at the Ford garage, it was connected to the computer and the gear box worked perfectly, but only for a moment. After driving ten miles the gears aren't working at all and the car doesnt drive. The mechanics wanted to change the mechatronic or the whole gear box, which I did not agree to. When you select drive the car does no move at all, but there is transmission malfunction message on the dash display. There are four fault codes appearing, P284A, P284C, P0700 and P0949.
Thanks

Hi there thanks

Ok the codes you have posted indicate in my experience that the shift fork B is stuck which is commonly caused by a mechatronic body failure

I have only ever replaced 2 of these for this issue

And would agree with the diagnostics that this is the likely cause of your issue

If you need further help or technical assistance on this issue going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice

PLEASE REMEMBER TO RATE MY ANSWER as this helps to build my online profile

Kind regards ***** ***** and have a nice day

Any positive feedback /bonuses are kindly appreciated

Kindest regards ***** *****

Brian

Customer: replied 1 month ago.
Hi,
So do you suggest replacing the mechatronic or look for a different fault?
Thanks

Hi there I would advise replacing the mechatronic tcm body assembly

If you need further help or technical assistance on this issue going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice

PLEASE REMEMBER TO RATE MY ANSWER as this helps to build my online profile

Kind regards ***** ***** and have a nice day

Any positive feedback /bonuses are kindly appreciated

Kindest regards ***** *****

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