Do you have a website for Apturo? What was your relationship with the company? What services were they to do for you and what were you supposed to do in return.
Thanks for the reply. I cannot email you as that's a premium service requiring an extra fee, but the site should send you an email alerting you that your answer is waiting for you on the question thread.
Unfortunately, you have fallen for a well-known computer scam. It occurs when you receive unsolicited contact from a computer tech company. Typically. they tell you that there's malware in your computer and claim an affiliation with Microsoft so that you trust them. Typically also, the person you deal with is a foreigner, most often with this scam, from India.
In reality, what they do is take a perfectly healthy computer and charge you a fee to install software that actually creates new problems for you. The scam is all about getting you to give them remote access. With that, they can hack your computer and do exactly what they did to you.
The people who commit a crime like this are professional thieves and when you go to them to try to get further assistance and a refund, they do neither and typically just disappear on you. That's when you discover, as you did, that the company isn't really who, what or where it says it is.
It's hard to trace something that never really existed in the first place. There is no real computer company. There are scam reports on this company on the web and others have done all of the homework. You can find out more about this here.
On the scam report I sent you, the person who posted it was able to get his money back from his bank and explains how he did that. But don't expect anything from Apturo, since you'll never really find them unless/until law enforcement finds out who and where they really are and brings them to justice. You need to report the fraud to your local police and to Actionfraud.police.uk
You also need to take your computer in to a local tech service you can see and trust and have them debug your computer, which has been compromised. After that, change all of your PIN numbers and passwords.
Yes, along with reporting the crime, you can post about your experience on Facebook and elsewhere to warn others so they won't have your experience.
There are many sites on the web that exist just to warn of scammers. Some of these are ripoffreports.com, scambook.com, scamdex.com and scamadviser.com, just to name a few.