What is the name and website of the binary broker that you were trading with?
Thank you for the reply.
This is an unregulated binary broker, which is not actually in London. Unregulated binary brokers are operating outside of the law of your country, and like most of them, they are really based somewhere offshore. In this case, they are believed to be registered in Anguila and do their banking through Mauritius. Scamadviser.com says that the website traces to Japan, and gives the site a very low trust rating because of many negative reviews.
Where insideOptions actually is, is unknown. And unfortunately, that does mean they might disappear with your money. They have done so with others.
In any case, they are not regulated by the UK's Financial Conduct Authority, nor are they listed as a UK company with Companies House, the government agency that keeps the annual business and tax filings for all UK companies. In fact, they are not regulated anywhere on earth, and that's another big problem.
You were attracted no doubt by this company's tempting potential investment returns, but when binary brokers are completely unregulated and are outside of legal channels, anything goes. Your contract with them and their promises are meaningless because they can and do make their own rules. The overwhelming number of unregulated binary option brokers are scams.
Does that mean you are without remedy? No. There's always a remedy.
You can sue them for fraud and the breach of their agreement with you or you can pursue them criminally. But the problem is that you have to find them to be able to exercise those remedies. Finding them is probably going to be a job for law enforcement.
I am very sorry to be the bearer of bad news.
Here's what's happening to you now:
Scammers keep track of the victims they successfully dupe and they ALWAYS come back sooner or later in new guises to get another bite of the apple. The most common way in which they do this is to claim to be an agency, an organization, or a government official who can get you all of your money back. For a fee, of course. And then another. And another. And another. And another, until you finally figure out you're being taken in all over again.
This "company" could have only learned about you from the folks who fleeced you and are likely the same team of fraudsters that took advantage of you before.
No they don't have the power to recover your money. I wish they did, but they don't.
As they claim to be in the UK, you can report them to ActionFraud.police.uk, which is the UK's national anti-fraud agency. You can report them also to the UK's Financial Conduct Authority, who can warn others.
In your own country, you can report them to ASIC and to Scamwatch.gov.au.
You're very welcome. Most of these crooks get away with their fraud, but I'll keep my fingers crossed for you.