Hi Gordon, I see you rated my by mistake, it's not your fault the site isn't very clear as to who you're rating
I'll forward your query and re rate request to customer service.
What rating did you want to give Zoey?
Ok I'll get that sent to Customer service for you.
It's fine, honestly, experts can't always give good news to customers.
Thanks for reconsidering the rating, i'll get the payment and rating transfered.