I do not have good news for you. We have had several complaints from customers who invested in Tradorax and were unable to get their money back. We believe them to be operating dishonestly.
Tradorax is a completely unregulated binary broker, and it's always a bad idea to trade with one of those, as the majority of unregulated binary brokers are out and out frauds.
Binary option trading is very volatile even under the best of circumstances. Most financial regulatory agencies around the world do not regulate binary brokers because they think trading is closer to gambling than it is to real investing.
Without regulation, these so called brokerages sucker you in with attractive possibilities but are outside of the reach of your law and can do pretty much as they please.
We hear horror stories every day from investors who are attracted by the stated policies of unregulated binary option brokers and who invest heavily without realizing that they have set themselves up to be swindled. Then they complain that the binary broker made unauthorized trades, for example, and wiped out their entire account, or that they don't allow for them to collect their winnings.
In most instances, no matter where their website says they are, their address doesn't check out. They generally operate from somewhere offshore, but who really knows where. This site provides no contact information except for toll free phone numbers and a dialogue box on the website. 10 Paternoster Square is the London Stock Exchange. This is not a valid company address.
The UK's financial Conduct Authority lists no financial firm named Tradorax authorized to trade in the UK. Companies House, which is the government agency that keeps the annual tax filings for every UK company has no such company as Tradorax on their register either.
Scamadviser.com lists Tradorax's site as unsafe to use.
I can only trace the company website back only as far as November 2014, so it's a new company. The website is presently set to expire on December 1, 2016. The IP address traces to the US where almost all binary trading is illegal. The site has spelling errors in its copy. It is using a private proxy service in the Bahamas to hide its real location and owner.
All in all, you ought to call in your bank's Fraud squad and see if they can reverse this. You can report the scam to Actionfraud.police.uk
I am sorry to be the bearer of bad news.
Just checking in to see if you need more help or any clarification of my answer. If so, please reply here on this question thread.