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Ben Jones
Ben Jones, UK Lawyer
Category: Fraud Examiner
Satisfied Customers: 1505
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
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I am sure that a so called Company called MAXPCEXPERTS may

Customer Question

I am sure that a so called Company called MAXPCEXPERTS may have hacked into my Computer. I was working on my Facebook,and when I clicked on a photo of Richard Gere, my screen went ALL BLUE,with intructions for me to phone a Toll Free Number(###) ###-####which I did, and was informed that my PC was Infected by Viruses which were harming IT. I asked this Person where they were speaking from and He told me INDIA.They offered to Clean my PC , and get rid of the Viruses & Infection. After almost an Hour ,of this Man with a Tec Name of Abhimanyu, telling me that IF I didn't agree to let Him into my PC, that I couldn't ever use IT again. I asked Him what would happen,and He told me that I had to follow his instructions, which he typed to me,whilst we were still on the phone. I was very worried,as I didn,t want to lose my PC, so when He told me to Pay for a years protection @ a cost of £82.05p I gave Him permission,and also gave Him my Bank credit Card details. I have seen this £82.05p was withdrawn out of my Online, Barclays Bank account by LONGRUN ONLINE SHO GERMANY ON 08 on 11th November 2016. This man had the run of my PC for over 2 hours, and I watched the Arrow (Curser) moving all over everywhere. Now I have discovered from a Friend,that this Company could be Fraudster's. I am reporting this ,just incase this Company with this email ***@******.*** ARE Actually Fraudsters. Please could you Help me? Thank you Christine*********
Submitted: 25 days ago.
Category: Fraud Examiner
Expert:  Zoey, JD replied 25 days ago.

Hi,

I'm Zoey and I'll be assisting you. I'm reviewing your question now. Please be patient while I research and compose a reply for you.

Customer: replied 25 days ago.
I am sorry but I made a mistake with my email address , the CORRECT one is ***@******.***
Customer: replied 25 days ago.
No I have all Free phone Calls with my Provider in 20 countries, 24x7 so I prefer not to have to Pay £15 extra to phone you Zoey.
Expert:  Zoey, JD replied 25 days ago.

Phone calls are a premium service and are strictly optional. We can proceed here on this question thread. I will have an answer for you shortly.

Customer: replied 25 days ago.
I really needed FREE ADVICE. on this matter seeing as I have already had £80.05p withdrawn from my Bank account.
Expert:  Zoey, JD replied 25 days ago.

I'm sorry but this is not a free service.

If what you want is a refund of your deposit, please contact***@******.*** and they will give it back to you.

Sorry that I cannot be of further assistance.

Customer: replied 25 days ago.
IF I go OVER my 30 mins FREE Session, I will take this Matter up with My Bank instead.. because Barcl.ays don't charge me for sorting these problems out......sorry Zoey. YES I will email [email protected] Answer.com .sorry
Expert:  Zoey, JD replied 25 days ago.

Good luck to you.

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