How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Thegonnec Your Own Question

Thegonnec
Thegonnec, Judge
Category: French Law
Satisfied Customers: 89
Experience:  11 years experience as judge at Paris Industrial Tribunal
46873171
Type Your French Law Question Here...
Thegonnec is online now

I believe we have been misguided by a Trip Advisor advertisement.

Customer Question

I believe we have been misguided by a Trip Advisor advertisement. We booked a holiday 0n July 14th advertised at the location of Argentat on the Dordogne river in France. When the confirmation came through the following day, the actual location was miles away and nowhere near the Dordogne. We immediately cancelled within 3 hours, to both the owners and to Trip Advisor stating that the location was totally misrepresented, having stated that it was an Argentat property. We obviously would want our money refunded but Trip advisor are saying there is a strict cancellation policy which states their is no refund if cancelled less than 4 weeks of the holiday commencement date. This was not stated in any form relevent to our booking as the dates referred to were a booking made in June.
Please advise if we are entitled to a full refund.
Stuart Aitchison Trip Advisors booking re. BR17215474
Submitted: 1 year ago.
Category: French Law
Expert:  Thegonnec replied 1 year ago.
One would need to see precisely how the ad was worded. If the ad stated that the location was on the boundaries of Argentat, on the Dordogne, and the property dress was indeed in Argentat, there is not much you can do , as Argentat is indeed set in the Dordogne valley, even if most properties are not located on the riverside. However if the property was listed as a riverside property or in Argentat and it was neither in Argentat or on the banks or the Dordogne you may take the owner to court on the grounds of misleading advertisement. For this you will need to obtain the owner's address and summon him (via a local avocat, or solicitor, or directly in person) to the local Juge de proximité court (Small claim court) if your claim is for less than 4000 €, which I hope it is.

What Customers are Saying:

 
 
 
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H.
< Previous | Next >
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H.
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Thegonnec

    Thegonnec

    Judge

    Satisfied Customers:

    89
    11 years experience as judge at Paris Industrial Tribunal
< Previous | Next >
  • http://ww2.justanswer.com/uploads/TH/Thegonnec/2012-6-6_22222_Photoprofilsmall.64x64.jpeg Thegonnec's Avatar

    Thegonnec

    Judge

    Satisfied Customers:

    89
    11 years experience as judge at Paris Industrial Tribunal
  • http://ww2.justanswer.com/uploads/JO/JoseMagadan/2013-6-27_16279_IMG6290copia.64x64.JPG José M.'s Avatar

    José M.

    Attorney

    Satisfied Customers:

    21
    Spanish Attorney
  • http://ww2.justanswer.com/uploads/RA/ratioscripta/2012-6-13_2955_foto3.64x64.jpg Ely's Avatar

    Ely

    Attorney

    Satisfied Customers:

    6
    Private practice with experience in common law, civil law, international family law, and international contracts.
  • http://ww2.justanswer.com/uploads/MS/MsAM/2012-6-9_16426_anna.64x64.jpeg Anna's Avatar

    Anna

    Teacher, writer, biologist

    Satisfied Customers:

    270
    Great research skills, variety of work experiences, teaching experience.
  • http://ww2.justanswer.com/uploads/PD/pdheslin/2012-6-6_232056_pambig.64x64.jpg pdheslin's Avatar

    pdheslin

    Consultant

    Satisfied Customers:

    51
    20+ years of internet site creation and search engine optimization. Dozens of search tools at my disposal.
  • http://ww2.justanswer.com/uploads/BL/blueflowers1063/2013-10-10_35834_KimHolidays1.64x64.jpg Kim D.'s Avatar

    Kim D.

    Consultant

    Satisfied Customers:

    27
    Researcher 20+yrs in small and large institutions
 
 
 

Related French Law Questions