I pay by direct debit. I get notice saying I owe £32,17 Account GB13288574 Dr P.A.XXXXX NW117HL
My name is XXXXX XXXXX I will be assisting you today.
Can I ask what service you are inquiring about?
Payment to BT which I do by direct debit but recive a note to Pay Now
I am here and will wait for you to log on
Are you coming back?