16 months ago, i.e May 2013, I was victim of theft at Algeria's airport. My suitcase was opened and earrings stolen. When I reached home here in London, I discovered the lock was broken and the 18carrats earrings stolen. The two locks (not a padlock) were covered with Algerian airlines stickers saying "Security Checked". That what made me think that Air-Algerie luggage handling staff were behind the theft. I then wrote to Air-Algerie's Chief Executive. I subsequently received an email saying they will thoroughly investigate it and they promised a response. 11 month later I received no answer. I wrote again. They then said their rules and procedures require them to provide an answer within 3 months from the date I complained. They went on to add that my file was re-transmitted to their litigation department and I shall receive an answer soon after their investigations complete. No response so far. Their Agency is at Baker street. However, I bought my ticket online, not through this Agency. The cost of the earring is about £500 and the cost of my suitcase was £150. What can I do to get back my loss ? Thanks
Do not cancel the question, I'd like an answer.
So it seems none of the experts is familiar with my issue ?
It is the Algérian law which is involved.
Please do not ask me again whether I'd like to close my question. The question your experts ought to ask themselves is what would have they done if they were in my shoes ?
I apologize as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Dunno whether you read my answer to the same question posed by Nicola ? It appears though you are not taking "no" as an answer. But rather you just want me to say "close the question". Why should I close this question ?