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Richard
Richard, Technician
Category: GPS
Satisfied Customers: 32232
Experience:  GPS Specialist
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I Have a Garmin Colorodo 300 GPS. It has been working fine.

Resolved Question:

I Have a Garmin Colorodo 300 GPS. It has been working fine. Today it cycles on switch on and will not boot up. I have taken out the batteries, Plugged it into my computer. Still nothing.
Submitted: 2 years ago.
Category: GPS
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When you connect it to the computer, is the computer detecting it?

Thank you
Customer: replied 2 years ago.

No

Expert:  Richard replied 2 years ago.
Thanks

I want you to attempt to reset it to rule out the firmware as the issue.

Turn the device off by removing and putting the batteries back in.

Press and hold down both "Soft" keys and the "Power" button.

Release the "Power" button when the unit turns on.

Release the "Soft" keys when the screen reads, "Do You Want to Clear All User Data?" Select the "Yes" option.

Let this complete and when it has, tell me please if it now functions please

Customer: replied 2 years ago.

Still same problem

Expert:  Richard replied 2 years ago.
Thanks

It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that the issue continues, confirms its the internal memory that is shorting the device.

I am really sorry about this and you are going to have to return the device to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.

This is out of warranty, is it worth a repair?

Expert:  Richard replied 2 years ago.
No sorry Stephen, these devices are cheaply made (as most now), and the replacement parts and labor exceed the cost of a replacement device.

Feel free to ask if you would like any additional information please.

Richard, Technician
Category: GPS
Satisfied Customers: 32232
Experience: GPS Specialist
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