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Freddy M.
Freddy M., Technician
Category: GPS
Satisfied Customers: 18398
Experience:  Years of experience.
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When I press ADDRESS on my garmin sat nav it shows on screen

Resolved Question:

When I press ADDRESS on my garmin sat nav it shows on screen
MAP DATA NOT AVAILABLE.
Can you please tell me how to rectifyi this.
Thank you,
***** *****.
Submitted: 3 years ago.
Category: GPS
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What model Garmin is it? Are you entering an address in the country you originally bought it?
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Customer: replied 3 years ago.

The model is GARMIN sat nav 50.

Yes the product was purchased and registered in the U K.and registered

with Garmin. Reg number 2p6072257.

Hope this helps Freddy.

Regards, George.

PS. I will not be available until After 5PM today

Expert:  Freddy M. replied 3 years ago.
.
Have you checked to make sure the maps are enabled?
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Customer: replied 3 years ago.

Sorry Freddy I missed this question.

unfortunately this old duffer is not clever enough to know if the maps are

enabied

Expert:  Freddy M. replied 3 years ago.
.
No problem, to check that follow these steps:

Touch Tools
Skip this step on some devices

Touch Settings
Touch Map or myMaps
Touch Map & Vehicle before this step on some models

Touch Info or Map Info
Skip this step on some devices

Select the checkbox next to the maps to be enabled on the device
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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Customer: replied 3 years ago.

Greetings Freddy.

I dealt with your questions as requested. When I activated Info the following came on screen:- CN Europe NTU 2015.10 (1) Western Europe.

I then went to address when on screen "map data not available"so all is not right yet !

I will not be available until Tuesday next week.

Kind regards George

Expert:  Freddy M. replied 3 years ago.
.
In order to go further we need your unlock code, to get that follow these steps:

Log into your myGarmin account at http://my.garmin.com
Click on the myMaps tab
Click on the Details link next to your device
Locate the most current unlock code for your device underneath the Installed Maps heading

Let me know once you have that so we can continue, I will also need to know which version of windows or Mac is on the computer you are going to connect it to.
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Customer: replied 3 years ago.

Freddy is a very helpful chap and it has been a pleasure doing business with him.

As it happens I have no need to rectify the problem with my sat nav.My grandson has given me a new and up to date model so, i will not need your excellent service again ( I hope ) .

Kind regards and best wishes,

***** *****

Expert:  Freddy M. replied 3 years ago.
.
You're welcome George and please don't forget to leave a positive rating for my help it is greatly appreciated.
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