Hi my name is ***** ***** I will be happy to assist you today. Have you performed a hard reset yet? Other than touching the screen, was there anything else done prior to that such as a map update or anything like that? Do you have lifetime maps?
I have not done a hard reset, as I have no detail of this proceedure.
No map update done.
I do not know if I have a lifetime map installed !
Hi again, I apologize for the delay in response but I am on the US time zone so please bear with me.
Here is how to perform a hard reset.
Once you device restarts check and see if map usage is available.
The first was reply was prompt, but was incomplete on my screen, but I did not realise you were based in the USA.