Hi Sijad, My tom tom is 950 live
Nothing its just blank.
yes i have firewall and yes i have avg15 installed
Ive just turned off and back on again and at the moment I have the tomtom go live picture.
I have the tomtom log on the bar at the bottom saying i'm connected, but if i try to connect to mydrive connect its saying im not connected to the internet.
I have internet as I can read emails and surf the webb.
and yes it make a sound to say tom tom is recognised on the computor
How do i connect back to you when i have done that please
ok thankyou I will now try .
Hi sijad, Ive installed tomtom home, it says that an error has occured during the use of tomtom home and contact customer support ID number###-##-####
It also says my device is not supported by my drive connect.
When I take the connection out of the computor for tomtom and then start tomtom I have to hold down the start button for 15 sec or more before it will turn on and there's nothig?
it just comes up with a blue back ground and trees, no message and cuts off.
tomtom home from tomtom
its already being charged and has been while we have been sorting out the problem
I'll run tom tom home again.
Ive got a plug thing to plug and charge on a home socket, I'll put to charge on there till you request more infor
Hi its fully charged
turned it on and just the tomtom go live logo is showing (white boarder, green middle and picture of satnav)
ok, I'm just printing off what you have said then will do that
done that no errors
yes its run
yes I've done that but its still not on my device
I need a prompt from you to reply to the last question please
sorry i couldn't remember how to get you back.
right i had a window open up saying : any files that was affected by these problems were moved to a folder named Found on a device or disk. Your device or disk is now ready to use.
then it said
if you removed the device or disk before all files were fully written to it. parts of some files might still be missing. If so go back to the source and recopy those files to your device or disk.
then you asked me to click on items on my device
Maps, voices, fuel prices points of interest, safety cameras, maps overlays, post codes, car symbols, start up images, shut down images warning sound and phone connect settings
only the two maps that ive installed
the main screen came on but still blank
how do i do that?
sorry im struggling with this, Ive got in my mail but dont know how to save to computor
Im doing a right click but there isn't a save there. Could i send it to by email? The screen just looks as if nothings been installed on it if that helps
on the computor it said up all upto date, on the satnav when i turn it on tomtom drums come on, then it goes blue screen with the trees on then its shuts off
application under items on device couldn't locaye
there are items underneath the plus sign, so i checked what was there, on the right hand side of the screen there is a check box so i clicked that and thats for if i want to remove or copy to computor so they must be there
ive just clicked the maps at the moment just incase i haven't done it right.
still not got anything
I feel ive had enough for today, ive been on this computor nearly all day and and nothings resolved at the moment. I understand you have been very patient and done your best, ***** ***** kids need feeding, i didn't expect it to take so long, also because i initially clicked the wrong button in the begining I had to pay another £20 can I have this refunded please