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Richard
Richard, Technician
Category: GPS
Satisfied Customers: 33951
Experience:  GPS Specialist
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I DOWNLOADED PEMBROKE AND BRECON BEACONS 25K MAP TO MY E-TREX.

Resolved Question:

I DOWNLOADED PEMBROKE AND BRECON BEACONS 25K MAP TO MY E-TREX. WHEN I GO TO BASECAMP MY COMPUTER INDICATES READING THE MAP, BUT IT THEN DISAPPEARS FOM THE LIST F MY MAPS. I CANT RELOAD THE MAP BECAUSE THERE IS NOT ENOUGH MEMORY.
HOW CAN I RECTIFY THIS ISSUE PLEASE.
BOB
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Did it have this problem before you downloaded the map to the E-TREX?
Customer: replied 1 year ago.

The E-TREX WAS RECENTLY BOUGHT AND IN THE SHORT TIME I HAVE USED IT BEFORE DOWNLOADING A NEW MAP I DID NOT HAVE A PROBLEM.

Expert:  Richard replied 1 year ago.
Thanks Robert.
Can you do the following please
Ensure the device is off
Press and hold menu and enter*
Press and release light/power
Wait to see, Do you really want to erase all user data?
Release Menu and Enter
Select Yes
Once complete, tell me if it is now functioning correctly.
Let me know the results please
Customer: replied 1 year ago.

NO LUCK. IS THE ENTER BUTTON THE CIRCULAR SWITCH ON THE FRONT FACE AND MUST I CONTINUE TO PRESS THE MENU AND ENTER BUTTON WHEN PRESSING THE LIGHT/POWER BUTTON?

Expert:  Richard replied 1 year ago.
That is correct.
You get no response when doing this Robert?
Customer: replied 1 year ago.

I KEEP GETTING THE STANDARD MENU OF MAP, WHERE TO, ETC

Expert:  Richard replied 1 year ago.
which model E trex is this
Customer: replied 1 year ago.

E-TREX 30.

Expert:  Richard replied 1 year ago.
Then my instructions should work Robert.
Ensure the device is off
Press and hold menu and enter* (Enter you Press the center of the Thumb Stick.
Press and release light/power
Wait to see, Do you really want to erase all user data?
Release Menu and Enter
Select Yes
Is this exactly what you are doing?
Richard, Technician
Category: GPS
Satisfied Customers: 33951
Experience: GPS Specialist
Richard and other GPS Specialists are ready to help you
Customer: replied 1 year ago.

YES I AM DOING EXACTLY AS YOU DESCRIBE AND HAVE TRIED IIT 6 OR 7 TIMES, BUT I STILL GET THE STANDARD MENU COMING UP. SORRY!

Expert:  Richard replied 1 year ago.
Its ok, it confirms the problem
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to fault which is the cause of the initial problem.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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