How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: GPS
Satisfied Customers: 36526
Experience:  GPS Specialist
32989067
Type Your GPS Question Here...
Richard is online now

Golf Buddy world. touch screen will not respond.

Resolved Question:

Golf Buddy world. touch screen will not respond.
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you hold the power button for 60 seconds then release which will clear all residue power.
Then power it on and tell me if it now responds please.
Customer: replied 1 year ago.
Hi Richard, did that but the touch screen will still not work.
Expert:  Richard replied 1 year ago.
Thanks
It is the digitizer under the screen that registered touch that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the Golf Buddy to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other GPS Specialists are ready to help you