How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sijad H. Your Own Question

Sijad H.
Sijad H., Technician
Category: GPS
Satisfied Customers: 1717
Experience:  8+ years repairing various Garmin, TomTom and other GPS models.
61965098
Type Your GPS Question Here...
Sijad H. is online now

My Holux GPSport 245 has not been used while. Upon

Customer Question

Hi, my Holux GPSport 245 has not been used for a while. Upon mains charging all seems fine although battery show 100%. When fully charging 4 hrs, disconnecting and starting device, the device does not power up. Is the battery dead due to lack of use and needs replacing or is their a secret to getting it back working on battery?
Thanks
Submitted: 11 months ago.
Category: GPS
Expert:  adamd-mod replied 11 months ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Adam
Customer: replied 11 months ago.
I am happy to wait for another few days, suggest your send a follow up by this time next week 14 January 2016 to review again if an answer is still pending and decide whether to close and obtain a PayPal refund.
Appreciate your follow up and time Adam,
Expert:  adamd-mod replied 11 months ago.
Hello,
Thanks for getting back to me.
We will continue to look for a Professional to assist you.
Thank you for your patience,
Adam
Expert:  Sijad H. replied 11 months ago.
Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.After reviewing the specifications for your device, it seems as though the batteries in your device are not user replaceable. Opening the device yourself would hurt the IPX6 water proof rating and void any remaining warranty. You may be able to send the device in for repair or replacement. I believe this is the only option at this point. For your specific device, you will need to send an email to the Holux RMA team. Their email address is***@******.***. In the email, please include a description of the problem (battery is no longer holding a charge), how long you have had the device and where it was originally purchased. If any additional information is needed, you will be asked for it. Once you get the RMA number, you will be given the address to the closest repair facility. Package the device properly to avoid further damage during its transit. Make sure the address and RMA are clearly written on the package. Also inside the package, include your name, your address, the RMA number, and the description of the problem with the device. I hope this information was helpful. I realize this doesn't directly fix your device but with certain electronics and their design, its unlikely a simple repair can be made. If there is ANY this else I can help you with, please feel free to let me know.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Sijad H.

    Sijad H.

    Technician

    Satisfied Customers:

    1120
    8+ years repairing various Garmin, TomTom and other GPS models.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    1120
    8+ years repairing various Garmin, TomTom and other GPS models.
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    777
    Using & Working with GPS systems for 10+ years
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    GPS Technician

    Satisfied Customers:

    215
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    12
    Years of experience.
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    653
    VP of electronic repair company.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    134
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    58
    I regularly repair and work with various GPS devices.