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Richard
Richard, Technician
Category: GPS
Satisfied Customers: 38524
Experience:  GPS Specialist
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I have a nozatec truck sat nav it has stopped working I get

Resolved Question:

I have a nozatec truck sat nav it has stopped working I get the message IGO .ex error aand it will not start the navigation help please
Assistant: Just to clarify, what's the exact make and model of your machine?
Customer: sorry I cant find the details
Assistant: What happened right before this popped up?
Customer: I was downloading the updates
Assistant: What troubleshooting have you tried?
Customer: It will not go into navigation at all it just goes blank screen
Assistant: Is there anything else important you think the GPS Technician should know?
Customer: cant think
Submitted: 3 months ago.
Category: GPS
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the model of the sat nav?

Thank you

Customer: replied 3 months ago.
It is a P Navi (Nozatec) truck sat nav bought 2014
Expert:  Richard replied 3 months ago.

ok, disconnect it from the power,, wait 10 minutes, connect the power and tell me how it then functions please.

Customer: replied 3 months ago.
I get the warning failed to start do you want to reset factory defaults y/n type yes get no response
Expert:  Richard replied 3 months ago.

It is not responding on the screen at all?

Customer: replied 3 months ago.
The navigation wont open at all
Expert:  Richard replied 3 months ago.

Thanks

It is the internal mainbiard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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