By the time I had got my credit card details correctly on to the form instead of my Debit card details; and instead of separating the 16 figures as on the card, and joined them up because it kept telling me my card details did not tally; which is simply wrong; I was tearing the remaining remnants of my hair out in pure exasperation at what should have been so simple but proved ridiculously difficult because the computer wanted information recorded differently to how it appears in real life.
It took me over an hour to sort all this out by which time I had almost given up getting an answer.
It also didn't say the reply would come by e:mail it simply asked for an e:mail address which I had already supplied on the bottom of my original message explaining the problem. As such I wasted another couple of hours waiting for a response on the website.
I was so fed up with all this ludicrous administration and not being told to get the answer from the e:mail I eventually got the telephone number of Potterton Technical Assistance from BT, phoned them and got the information that you subsequently supplied about the exhaust fan probably being the problem, but because I have no GC number they would help no further.
So I am confident that my Heating Engineer, armed with this information, will find the correct serial numbers from inside the unit and be able to order and fit a new fan as Potterton said they were still available.
So it is not the expert that I am disappointed with, it is the crass adminstration requirements and lack of correct information on the website that made this such a miserable experience. As such I do not wish to remain part of www.justanswer.co.uk and trust this information will be forwarded and my name and contact details removed from their lists.