How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask BuilderNorb Your Own Question

BuilderNorb
BuilderNorb, Architect
Category: Home Improvement
Satisfied Customers: 47
Experience:  20+ Years all aspects of construction.
70426509
Type Your Home Improvement Question Here...
BuilderNorb is online now

I am trying to locate a backplate for a gainsborough stanza

Customer Question

I am trying to locate a backplate for a gainsborough stanza 9.5kw in white,the shower comes without this part believe it or not!!
Submitted: 2 years ago.
Category: Home Improvement
Expert:  BuilderNorb replied 2 years ago.

Hi, I'd like to try and assist you in locating this part! If I am understanding correctly, you are missing the plastic back that the engine ( part #900503) is affixed to, and let me guess, without it you cannot mount the coverplate? Is this a recently purchased item? The engine should have this part already attached, and purchasing a new engine seems to be the only way you might be able to get one. If this unit is new, have you re-checked your packing materials? As I am unfamiliar with how Gainsborough Stanza packages their product, some manufacturers often have these delicate components packaged in the styrofoam that secures their product in the packaging. I hope this helps you! Please reply if I can be of any further assistance. By the way, if you do find yourself in a position to have to order this and cannot get it without also having to get a new engine, I would first check ebay. There are some units I've notice on there for parts, and you may find just what you need there for a much more reasonable price.

Customer: replied 2 years ago.
Thanks for your response to my question.to give you a bit more info yes there is no backplate(that gets fixed to shower wall to house the engine,wiring etc)that the front cover fits over to complete the sealed unit.i bought this last week direct from manufacturer,at first I thought that this component had simply been left out of the box but on a gainsborough web site and after hours of research I realised that the backplate was never part of the deal and wasn't just missing-they just don't send it as part of the unit and I can't speak to them until tomorrow!like I said,I have been on eBay/amazon and on every shower parts place online and cannot find this part-it's a right pain in the arse!
Expert:  BuilderNorb replied 2 years ago.
Here's another suggestion. Look at the coverplate and see if they packaged it somehow inverted inside of it. I've seen lots of strange ways of packing products over the years. You may find that contacting an ebay seller directly may help you solve this mystery. Good luck to you! I will continue to explore this for you and will keep you advised if I can help you locate this component. Feel free to respond any time!

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Plumberpro

    Plumberpro

    Plumber

    Satisfied Customers:

    40
    Fully qualified plumbing , heating and gas engineer 20 years experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    40
    Fully qualified plumbing , heating and gas engineer 20 years experience
  • http://ww2.justanswer.com/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Electrician

    Satisfied Customers:

    110
    Full time electrician in the USA for over 20 years. Verified USA JustAnswer Electrical Expert for approximately 7 years.
  • http://ww2.justanswer.com/uploads/AM/amesnch/2016-12-2_8571_jamesski.64x64.jpg JamesI's Avatar

    JamesI

    Developer

    Satisfied Customers:

    55
    I have a portfolio of renovated houses, including DIY projects from installing bathrooms and new heating systems to rewiring.
  • http://ww2.justanswer.com/uploads/FI/fixer2013/2013-7-25_141045_myalbumsspare029.64x64.jpg fixer2013's Avatar

    fixer2013

    Handyperson

    Satisfied Customers:

    43
    I am able to supply most answers for DIY projects, as I have many years experience
  • /img/opt/shirt.png KevinWhiteJA's Avatar

    KevinWhiteJA

    Home Appliance Technician

    Satisfied Customers:

    11
    Worked on Appliances for more than 15 years
 
 
 

Related Home Improvement Questions