How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Home Improvement
Satisfied Customers: 995
Experience:  Worked on Appliances for more than 15 years
70193065
Type Your Home Improvement Question Here...
KevinWhiteJA is online now

I urgently need to contact Samsung with regard to Samsung solar

Customer Question

I urgently need to contact Samsung with regard to Samsung solar panels which are still under guarantee. The Installer has gone out of business and I have been unable to get any contact information for samsung. I have searched every source I can think of. PLEASE can you help?
Submitted: 2 years ago.
Category: Home Improvement
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Just answer

Customer:

Have you already called Samsung support at #0330 SAMSUNG (726 7864) ?

JACUSTOMER-aoor9nh2- :

Hi

Customer:

Hello, have you already tried calling Samsung support at #0330 SAMSUNG (726 7864) ?

JACUSTOMER-aoor9nh2- :

I phoned the number you just gave me in February without success -I just got a list of extensions for different types of equipment Samsung make but it didn't include Solar PV panels, or an extension trough which I could speak to a person. I've just tried the number again but with the same unsuccessful result.

Customer:

OK, as you know they do not sell these directly to end customers so I can provide you with any of the partners contact info

Customer:

You can check the complete list from this URL

JACUSTOMER-aoor9nh2- :

Thanks for prompt response. I phoned Samsung support on the number you gave, at the end of february. The answer phone at samsung gave many categories of items for which they would respond, I went through the list twice but solar pv panels were not included and they didn't have any way I could talk to someone in person. I tried the number again just now but got the same negative outcome.

KevinWhiteJA and other Home Improvement Specialists are ready to help you
Expert:  KevinWhiteJA replied 2 years ago.
I understand, have you also tried calling any of the Partners from the list that I have sent.
Customer: replied 2 years ago.

Not yet. I had to go out for an appointment for the rest of this afternoon. I will try calling from the list you gave me, tomorrow because it is too late to call now.

Expert:  KevinWhiteJA replied 2 years ago.
OK, let me know how it goes.
KevinWhiteJA and other Home Improvement Specialists are ready to help you
Customer: replied 2 years ago.

I have had no response to my e-mail to the London based company, but have just made contact with the Reading company who have arranged for me to speak to an expert at their company at the beginning of next week - the delay is because I shall not be available until after the weekend. This is the first response I have had from anyone.

Expert:  KevinWhiteJA replied 2 years ago.
Great, please keep me posted... Thanks.

Related Home Improvement Questions