What happens when its placed just on a drying cycle, does the cycle complete and end with all the clothes still cold\damp, or does the programme stop early?
Can you advise what is shown on the display and if any lights are flashing at the end of the drying program?
This sounds like a simple case of that the heating element has failed and needs to be replaced, the part can be found here for under £20.
As this is a high energy appliance I would suggest you get an engineer to come out and fit the part, they can also test the circuit to rule out any other faults.
If you provide your postcode I can recommend a suitable engineer to come out and replace this faulty part.
There are two heating elements one which is in contact with the water and heats up the water, the other only has contact with air, so while your still able to have a hot wash, the dryer may still blow cold air.
Though its never been used, it could have been faulty on arrival, or may be a lose wire, an engineer will be able to quickly check the element is getting power, and if the element has failed within 10 minutes, so can confirm which part needs replacing before swapping it out.
I would suggest using Thomas & Sons, who are based in New Port, their phone number is ***** 741716, we have referred customer to them in the past and have only heard good things.
No problem if you have any follow up questions let me know, I would appreciate if you can rate the service received today.
I just wanted to follow up and check if you required any further assistance, and request you rate the service received so I may resolve this case.