Do you know what the engineer code is, as I would suggest you do a factory reset and program the system?
If you do not have a engineer code or master code you will need to clear all memory (factory rest), this will however mean you will need to re-program the system, and the default codes can then be used (The new Engineer code will be 07890, The new Managers code will be 1234).
1. Remove all power - both mains and battery.
2. Remove the NVM chip IC8 (above the large microcontroller chip).
3. Power up the panel - battery first then mains.
4. Refit the NVM chip.
The panel will now load the standard factory default codes.
5. Re-program the panel with all the installation settings.
I havent heard back from you in the last few days, and just wanted to check if you still require assistance?
I havent heard back from you in the last few days, and just wanted to check if you still require assistance, I would appreciate it if you could rate the service received.
Hi Tom I am UK based (Buckinghamshire), and just about to head off for the evening.
It is a significant task (re-programming), however that is the only way to get to a position where you can set a new master code.
The manual is rather explicit on how to re-programme all your zones, but it is time consuming.
Obviously if there was a quick way to reset the master code this would be a security vulnerability hence why I suggest it as the last resort.