Home Cinema System
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Hi there, sorry to hear you're having trouble with the denon,
This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).
If this doesn't help, you can try a specialty cleaning disc (Allsop ProLens Laser Lens Diagnostic Cleaner ) which has little brushes that clean the lens more thoroughly.
If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.
If it gets to that point, unless you're still under the factory warranty, depending on purchase date (it is a 2012 model, so this is still possible), you'd likely spend less to buy a new system than you would fixing this one. An alternative is to keep the unit as is, and connect up an external cd player to it, or go to a digital source like an ipod, computer, etc