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LOAJ3256
LOAJ3256, Technician
Category: Home Theater-Stereo
Satisfied Customers: 307
Experience:  35 years in Home Theater and Systems Integrator, Senior
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Hi my name is ***** ***** I bought a lg 2430A sound bar on

Customer Question

Hi my name is ***** ***** I bought a lg 2430A sound bar on the 5 - 12 -14 I have just set it up in the last few days I connected it up as stated in the user manual to my new Samsung smart 3d TV but when I switch it on no sound comes through the speakers it works ok on Bluetooth but not through the tele please advise yours ***** *****

Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Steve G. replied 1 year ago.
Hi Jim, welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.Now..just so I understand, you have it connected with an optical cable?
Customer: replied 1 year ago.

Hi thanks for your help yes I connected it to optical1and to optical on the Tv

Expert:  Steve G. replied 1 year ago.
Ok, I'm going to have to pull some manuals and check a few things. This will take me a few minutes ok?
Expert:  Steve G. replied 1 year ago.
Ok, not sure what TV you have but in the TV's menu, under Audio, you should have an option to enable external audio. If you can tell me the make and model of the TV, I can help you if you can't find out how to do that.
Customer: replied 1 year ago.

my tv is a Samsung Smart 3D tv and I went into sound and down to add new device and turned that to on

Expert:  Steve G. replied 1 year ago.
Not sure that's it. Smart Sound is not what we need. There should be another option. Turn Smart Sound off.
Expert:  Steve G. replied 1 year ago.
Now, the sound bar has several inputs so we need to tell it to listen to one of the opticals (it has two). So with the LG remote, press INPUT a couple of times until you hear sound.
Customer: replied 1 year ago.

hi can"t find input on remote

Expert:  Steve G. replied 1 year ago.
On the LG remote? The one that came with the soundbar? It is top right. Here is a picture: http://screencast.com/t/0K4k332k
Customer: replied 1 year ago.

hi top right 0n remote is source

Expert:  Steve G. replied 1 year ago.
Ok, that is it. My manual indicates 'Input' but 'Source' is the same thing. Press it and it will cycle around the inputs. You are looking for Optical 1 or 2 - whichever one you are connected to on the back of the sound bar.
Customer: replied 1 year ago.

hi it is connected to optical 1

Expert:  Steve G. replied 1 year ago.
Ok, so have you selected Optical 1 with the Source button?
Customer: replied 1 year ago.

yes

Expert:  Steve G. replied 1 year ago.
Ok and no sound eh? Volume is up on soundbar, TV and cable box?Is the TV on a wall? No way of getting the full model number?
Customer: replied 1 year ago.

the model No is UE48H6670STXXU

Expert:  Steve G. replied 1 year ago.
Ok, give me 5 mins...
Expert:  Steve G. replied 1 year ago.
Ok, set TV Sound Output (Sound > Speaker Settings > TV Sound Output) to somethingother than TV Speaker.

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