Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you getting any type of specific error message? Does it just spit the disc back out?
it says anynet+ device is not connected please check connection and then spits the disk out
Okay how is the system connected to your tv?
Are you seeing any signal to the tv (bluray startup screen, settings, menu, etc)?
no when i go into the source on my tv the device is there i dont see a start up screen
Can you try connecting the HT to a different hdmi port, or trying a different hdmi cable please?
i have tried that
Can you bring up the HT setup menu on the tv screen?
whats the HT setup
The setup menu for the samsung
look on the dvd/ht remote, it will have a menu or setup button for adjusting different options
I want to know if you can even get that to display
The issue we're seeing here would indicate a communication problem between the HT system and the tv, or a hardware problem in the HT. I'm trying to isolate the issue further.
Also have you ever updated the firmware on the HT system?
what is HT system
HT means home theater. I'm talking about the dvd player, the samsung HT E5550 system.
sorry i can bring up network ,system and support on the screen i havent updated the firmware on the HT system
hi are you still there
Yes I'm here,
sorry I was getting the update files for you.
That will be the next step here
CLICK HERE FOR INSTRUCTIONS
CLICK HERE FOR UPDATE FILE
Let me know if that helps, and we can try some further steps if needed.
i dont have a flash drive at the moment my TV is a samsung UE55ES6800 and is connected to the internet
You can try looking in the dvd setup menu (not the tv) to see if you can update it over the network
beyond that though you'll need to get a flash drive to complete the next steps
other than these 2 options, the next best thing you can try is unplugging power to both the tv and dvd for 10+ minutes to let them reboot
my tv is downloading software update
Updating the tv software could help, but isn't likely to. What needs the update is the player itself
do i insert flash drive into the dvd player
I'm sorry I missed you earlier, I didn't see your last reply come up, I thought you had left to try the network update.
Yes, if updating via flash drive, it inserts to the usb port on the dvd player
Hi have downloaded new software still not working
Same error message still?
And are you still able to otherwise access the menu/setup functions on the dvd system?
No its connecting i have tried 3 different DVD keeps trying to load after a while it spits the disk out with a message ensure the disk isnt damaged refer to manual to check supported disc formats
would the dvd player need cleaned and how would i clean it
yes i can access the menu on the dvd system
That was my next suggestion actually, yes
If it isn't giving that anynet message anymore, then we've moved past a communication issue
and it is now a disc issue
This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).
If this doesn't help, you can try a specialty cleaning disc (example: http://amzn.to/1w1eNgB ) which has little brushes that clean the lens more thoroughly.
If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.
Thanks ill go to maplin they should have a disc cleaner failing that ill have to get someone to look at it for me Thanks again
You're welcome, and best of luck to you!
if cleaning doesn't help, I honestly wouldn't bother repairing it.
You'd spend more on repairs than to buy a whole new system.
You'd be better off to keep the unit as is and just use it for a sound system, then hook up an external bluray player to it
You can buy a standalone bluray player for £50-75, while you'd spend 200+ to repair or replace the system.