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LOAJ3256
LOAJ3256, Technician
Category: Home Cinema System
Satisfied Customers: 307
Experience:  35 years in Home Theater and Systems Integrator, Senior
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,i have a sony HCD-SPZ90 dab stereo which will not switch

Customer Question

hi,i have a sony HCD-SPZ90 dab stereo which will not switch on ,is there any common power faults please, Stan
Submitted: 2 years ago.
Category: Home Cinema System
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does power/standby light on unit lit when power cord plugs in AC wall socket?
- I do have related service manual but need to offer you additional services as per website rules to provide you the file and it would cost you little more money, please reply back if you are interested.
Thanks.
Customer: replied 2 years ago.

no the power light does not come on,although the mains is getting to the power board.sorry for the delay in replying ,stan

Customer: replied 2 years ago.

hi,the power is getting through to the power panel but no st***** *****ght,Stan

Expert:  Shahid replied 2 years ago.
OK, it needs thorough check up/ troubleshooting in circuitry to figure out what is going on, this kind of work can't be done over internet support and requires real hands on unit, all I can do is to provide you service manual copy and rest would be your own skills/ efforts to repair the unit.
Please reply back if you need service manual copy as I explained it in previous reply.
Thanks.
Customer: replied 2 years ago.

How much would it cost?

Expert:  Shahid replied 2 years ago.
$10 only.
Customer: replied 2 years ago.

Is this your price plus £28. ?

Expert:  Shahid replied 2 years ago.
Yes Sir, I can reduce it to $5 for you.
Customer: replied 2 years ago.

Sorry but I think that is a bit expensive as I can download it for free .I'm not happy with paying £28. For that advice.

Expert:  Shahid replied 2 years ago.
OK, no problem, I have to follow website rules.
Thanks.
Customer: replied 2 years ago.

In that case I will be asking for a full refund as I'm not happy. Sorry.

Expert:  Shahid replied 2 years ago.
Please contact customer service at***@******.*** for billing issue.
Thanks.

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