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p0llinate
p0llinate, Custom Installer
Category: Home Cinema System
Satisfied Customers: 24533
Experience:  Custom home theater installer. Authorized dealer top brands
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Hope you can help.I have a Marantz CD6003.Problem

Resolved Question:

Hi hope you can help.
I have a Marantz CD6003.
Problem Partial use of the cd remote. Can't read discs. No display except doff.
Also periodically EX2 is displayed.
Would be appreciate your help.
Regards Raymond
Submitted: 1 year ago.
Category: Home Cinema System
Expert:  p0llinate replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, most likely a failing main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).This could also be the result of age related wear and tear; as a 2009 model, that type of failure wouldn’t be surprising. There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:1) Unplug the power cord from the outlet2) Wait at least 1 hour (60+ Minutes)3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors. If this reset process does not work, it would unfortunately confirm an internal hardware failure. This is something that would require repairs to correct; let me know the results of the reset, and I'll advise further on service options if needed.
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