How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask p0llinate Your Own Question

p0llinate
p0llinate, Custom Installer
Category: Home Theater-Stereo
Satisfied Customers: 20413
Experience:  Custom home theater installer. Authorized dealer top brands
59725966
Type Your Home Theater-Stereo Question Here...
p0llinate is online now

Is my w1500 repairable. The problem is that sometimes it skips

Customer Question

is my w1500 repairable. The problem is that sometimes it skips towards the end of a cd which i suppose means that the lazor is not reading properly.If possible to repair Where and how? thx John Wilkins.
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  p0llinate replied 11 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Are you referring to a Denon crd-w1500?
Customer: replied 11 months ago.
for some reason you could not refer to my email address which is***@******.*** is difficult for me to respond from this station'but yes indeed this is a cdr-w1500 and i have been informed that parts especialy lazors are no longer available
Expert:  p0llinate replied 11 months ago.
Thank you for confirming.Yes, you are absolutely correct regarding parts availability. This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens). If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly. If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.Let me know the results, and I'll advise further, if needed.Nathan

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • LOAJ3256

    LOAJ3256

    Technician

    Satisfied Customers:

    307
    35 years in Home Theater and Systems Integrator, Senior
< Last | Next >
  • http://ww2.justanswer.com/uploads/LO/LOAJ3256/2011-12-4_22744_LAURADADJULY2011.64x64.jpg LOAJ3256's Avatar

    LOAJ3256

    Technician

    Satisfied Customers:

    307
    35 years in Home Theater and Systems Integrator, Senior
  • http://ww2.justanswer.com/uploads/FH/fhpetrone/2011-12-29_20339_DSC000292.64x64.JPG Federico's Avatar

    Federico

    Licenciate

    Satisfied Customers:

    44
    Home Theater and Automation systems integrator.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERgy47p3k/2010-12-22_15632_brian.jpg HomeTheatreGuru's Avatar

    HomeTheatreGuru

    Engineer

    Satisfied Customers:

    30
    Home Theatre, home automation and related wiring, commercial A/V systems
  • http://ww2.justanswer.com/uploads/PL/p0llinate/p0llinate_avatar.64x64.jpg p0llinate's Avatar

    p0llinate

    Custom Installer

    Satisfied Customers:

    1052
    Custom home theater installer. Authorized dealer top brands
  • http://ww2.justanswer.com/uploads/LI/littlerusty/2015-7-13_19399_eadhot.64x64.jpg Rusty's Avatar

    Rusty

    Engineer

    Satisfied Customers:

    439
    Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
  • http://ww2.justanswer.com/uploads/AR/aricaudio/2015-5-1_14910_ullizeender.64x64.jpg Aric's Avatar

    Aric

    Technician

    Satisfied Customers:

    414
    15+ years in the field. Owner of AV Installation, OEM and Repair company
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    323
    VP of electronic repair company.