How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Engineer
Category: Home Cinema System
Satisfied Customers: 5920
Experience:  Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
63817454
Type Your Home Cinema System Question Here...
Rusty is online now

Pioneer xv-dv55, i cant get surround sound when i plug in my

Resolved Question:

pioneer xv-dv55, i cant get surround sound when i plug in my blue ray, i am using the digital out from the blue ray to the digital in on video 2 on the pioneer
Submitted: 1 year ago.
Category: Home Cinema System
Expert:  Rusty replied 1 year ago.
Hello, my name is Rusty. Are you able to hear the front speakers?
Customer: replied 1 year ago.
yes, front speakers and sub are all playing, the rear ones only are coming on when i choose simulated 5:1, but they all work fine and correctly to 5:1 when the integral dvd is playing, the problem is when i connect the blue-ray player.
Expert:  Rusty replied 1 year ago.
Ok, when you're on a blu-ray movie, press SYS and then press DTS repeatedly until AUTO is selected. Does that turn them on?
Customer: replied 1 year ago.
no, i also put the sound test on the pioneer system and each speaker correctly produces "white noise" when sellected
Expert:  Rusty replied 1 year ago.
The problem is somewhere in the decoding method. You need Dolby to get your rear speakers to work. While I look up specifics, look at your Blu-ray audio settings, and make sure it's outputting in Dolby, vs PCM. Also check the disc to make sure it has the Dolby symbol.
Rusty and other Home Cinema System Specialists are ready to help you
Customer: replied 1 year ago.
Hi Rusty, thanks for your help with my system, you were correct and the blue ray was outputting pcm, i have changed it to dolby and all speakers are now working. The problem now is that every fey minutes when a blue ray is being played there is a split second when there is no sound at all, i guess that is because my system is older, it is having difficulty buffering the sound as i imagine the blue ray sound detail is far greater than a standard dvd. If that is the case i guess it is a new amp in the sales!!