How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Engineer
Category: Home Cinema System
Satisfied Customers: 5909
Experience:  Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
63817454
Type Your Home Cinema System Question Here...
Rusty is online now

Have just purchased SC-BTT405 theatre system which is connected

Resolved Question:

have just purchased SC-BTT405 theatre system which is connected to a vieara TV and sky box. It appears that the remote does not work properly. It is hit and miss whether any thing happens when buttons are pressed which is becoming very annoying. Any thoughts on this please.
Submitted: 1 year ago.
Category: Home Cinema System
Expert:  Rusty replied 1 year ago.
Hello, my name is Rusty. It sounds like you have a manufacturer defect. This can be in the remote, or the remote sensor inside the main unit. It's hard to tell which one without more tests. Since you just got it, I recommend you either take it back to the store and exchange it for a new one, or if you bought it online, use your warranty. You're covered for parts and labor. The other thing that can cause this is too much light in the room. If it works at night better than during the day, get closer to the unit, and see if that makes a change. To use your warranty, call 0344(###) ###-####
Rusty and other Home Cinema System Specialists are ready to help you