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Shahid
Shahid, Customer Service
Category: Home Cinema System
Satisfied Customers: 11469
Experience:  I have been repairing Home Theater Systems as a qualified Sony tech
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Volume on sound bar remote goes straight to zero Assistant:

Resolved Question:

Volume on sound bar remote goes straight to zero
Assistant: What's the make/model number of your stereo? How old is it?
Customer: Sony ht-xt100 about 18months
Assistant: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing just turned it on
Assistant: Anything else you want the theater expert to know before I connect you?
Customer: Connected via optical cable
Submitted: 3 months ago.
Category: Home Cinema System
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

- Does the volume go up gradually?

- When push volume down, it quickly goes to zero?

Customer: replied 3 months ago.
Goes straight to zero without touching anything
Customer: replied 3 months ago.
Try to increase nothing happens
Expert:  Shahid replied 3 months ago.

OK, lets try to reset the soundbar that might help..

Press the Power button to turn the power on.

Press three buttons of the [INPUT], [VOL−] and [Power] simultaneously for 5 seconds.

The message “RESET” is displayed on the screen display panel, then enters the standby status.

Turn On power of soundbar and reply back with the result.

Customer: replied 3 months ago.
Nothing
Expert:  Shahid replied 3 months ago.

OK, just to clarify, did you get Reset message on soundbar?

Customer: replied 3 months ago.
No
Expert:  Shahid replied 3 months ago.

Try again to perform the reset procedure mentioned in previous reply.

Expert:  Shahid replied 3 months ago.

Press the Power button to turn the power on.

Press three buttons of the [INPUT], [VOL Down] and [Power] simultaneously for 5 seconds.

The message “RESET” is displayed on the screen display panel, then enters the standby status.

Turn On power of soundbar and reply back with the result.

Expert:  Shahid replied 3 months ago.

Press and hold three buttons of the [INPUT], [VOL Down] and [Power] on soundbar for 5 seconds.

Customer: replied 3 months ago.
Nothing at all says vol 0
Expert:  Shahid replied 3 months ago.

Please stay with me in troubleshooting process. Did you get Reset message on soundbar?

Customer: replied 3 months ago.
No nothing happens
Expert:  Shahid replied 3 months ago.

This is odd, are you sure you're doing the test properly as requested?

Press and hold three buttons of the [INPUT], [VOL Down] and [Power] on soundbar for 5 seconds while soundbar power is ON?

Expert:  Shahid replied 3 months ago.

Those buttons as located on right side panel of soundbar, do not use remote for it.

Customer: replied 3 months ago.
nothing at all
Customer: replied 3 months ago.
No reset message
Customer: replied 3 months ago.
Reset just came on
Expert:  Shahid replied 3 months ago.

Nice, now check the soundbar volume and reply back with the result.

Customer: replied 3 months ago.
Ok working thanks
Expert:  Shahid replied 3 months ago.

Excellent, glad to know problem is resolved. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

Shahid and other Home Cinema System Specialists are ready to help you