Hello, my name is Andrew and I will be happy to assist you with your Honda questions today!
Does the disc looked scratched at all and have you tried to run a cleaning disc through the Navigation unit?
The disc looks fine and cleaning disc has worked but only occasionally
Ok. Typically when this occurs it is because the laser in the unit is damaged and will require replacement of the unit or have an audio specialist take it apart and either clean or replace the damaged components.
Do you have any other questions for me today?
If not please remember to rate me at Excellent Service and Thank You for letting me assist you today!