Hi, my name is XXXXX XXXXX I have been in the home improvement and repair field for 20 years. I will be glad to help you today. Is there no power at all? No lights?
Have you checked there is voltage with a multi-meter?
Sorry I didn't see that you had replied until now. There is no power to the display but power has been confirmed. How did you confirm the power?
Beneath the controller there is a small reset button, have you pushed it?
Pushing the reset does nothing?
Can you check for power at the board?
What was the original problem, the same before changing the board?
Do you have a multi-meter? I am not sure what a volt stick is.
Is the fuse on the board blown? Can you check it with the multi-meter for continuity?
There has to be something simple but need to know what the voltage is. Can you use the multi-meter instead of the volt stick?
This is the second board you have tried? The most you can do now is turn the power off disconnect all the connectors and plug them back in. We do not know if we are getting enough voltage and cannot tell if there is voltage coming out of the board or where the voltage stops. There could be a shorted wire but really hard to tell without knowing what the voltages are on the pins on the board. Could very well be a faulty board again. That, as far as I can tell is the most likely if the fuses are good and there is power to the board.
If you can find a multi-meter the pins on the connectors of the board have the proper voltages marked. Could also be that the replacement board is the wrong board. Did the numbers match exactly to the original?
I hope not. It would be great to find that it was just that and it is really easy to get the wrong board. It is also very common to get a board that is DOA. If the board was not shipped in anti-static packaging that is a good sign that is a real possibility.
If you still have the original board it would be good to confirm that all the model numbers on the board are matching.
I do not know what the supplier will be able to do as far as testing. Many boards you get are used even if they do say new. I am thinking there is a very good chance that board is not good. Anything not shipped in anti-static packaging can very easily be damaged by static electricity.
I guess the choices are returning the board and purchasing a new one from a different supplier or having an engineer come do some testing and confirming the board is not good or getting the multi-meter and testing the board voltages on the pins.
You are very welcome
If you look really closely where the connectors are on the board the proper voltages are stamped so you can test it. I doubt the supplier tests them because they probably do not have a boiler to put it into to check or the tools to test it. Especially if they don't even package them properly.
I would be the same way. I can't stand when the machines beat me....then I remember this was a battle. I will win the war!