How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Your Own Question

Robert
Robert, UK Qualified Car Technician
Category: Hyundai
Satisfied Customers: 4364
Experience:  Fully qualified / self employed garage technician in the UK
13210289
Type Your Hyundai Question Here...
Robert is online now

Hi, My daughter and her husband bought a Toyota Santa Fe

Customer Question

Hi,
My daughter and her husband bought a Toyota Santa Fe about 18 months ago and it had been fine until about 8 weeks ago. When she starts it every morning and goes to drive a way it chugs and there is no power until it is revved and then off it goes. The car is parked on a slope (front slightly up outside her house but don't know if this is relevant). On Saturday we were out shopping and coming back to the house, we were pulling away at a junction and it did it again. Usually once it has been started for the day , it doesn't do it again but it is really worrying as she has children. If this happened whilst crossing a busy road.....
Submitted: 2 years ago.
Category: Hyundai
Expert:  Robert replied 2 years ago.

Hi..

 

Hopefully i can help..

 

From your description..it certainly sounds of a fuel system related problem - the best course of action if there is indeed no engine management lights on to signal the ecu has picked up on the fault itself.If there is a warning on then have the ecu scanned and see whats faults you have to work with to try and solve this issue or help at least as to which area needs checked out..it might be worth at least having the fuel system checked out inc fuel filter replacement and fuel pressure test..it could be during or over night the fuel system especially so if this is a diesel engine could be loosing pressure and thus you get the fault at first start or after starting.it would also be worth to having the egr valve "exhaust gas recirculation valve" checked to ensure its not sticking/clogged.I do hope this helps

Customer: replied 2 years ago.

Thank you very much for you prompt reply.

Expert:  Robert replied 2 years ago.
Hi..there..No problem glad to help..please dont forget remember to rate my assistance above - always most appreciated..Regards Robert

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Mike Kelly

    Mike Kelly

    Hyundai Mechanic

    Satisfied Customers:

    278
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Hyundai Mechanic

    Satisfied Customers:

    278
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg indy-tech's Avatar

    indy-tech

    Import tech

    Satisfied Customers:

    55
    Work on all import vehicles
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    4439
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience
  • http://ww2.justanswer.com/uploads/UK/ukiaibal/2012-11-9_205920_SAM0109.64x64.JPG uk_iaibal's Avatar

    uk_iaibal

    UK Car Mechanic

    Satisfied Customers:

    1
    Verified Car Mechanic.