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She has applied for it about three months ago and is still waiting for the reply from the government.
Unfortunately she has fallen into the trap of payday loans and has gotten herself into serious money problems and has been told to leave her house which she rents by the 30/09 and the bailiff is due to pay her a visit soon.
She would like to know where she can find some help, what she has to do, anything that can help her at this stage, what support she can get.