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Mike
Mike, Jaguar Technician
Category: Jaguar
Satisfied Customers: 39198
Experience:  Tech Expert
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My 2009 XKR sat nav fails to find satellites although map picture

Resolved Question:

My 2009 XKR sat nav fails to find satellites although map picture is shown, vehicle position is incorrect
Other functions on the touch screen are all OK
Is there a reset function or other to fix this issue?
Submitted: 2 years ago.
Category: Jaguar
Expert:  Mike replied 2 years ago.
Hello and Welcome..

My name is XXXXX XXXXX Im happy to help / advise you on this...

Before we progress - can you please give me the cars Full reg number - and the last 6 digits of the VIN...

Plus - have you done a program ( sat nav date / issue ) upgrade lately or did it just go like that -?

Then we can progress - When I receive your reply, I will get back to you asap thereafter -

Kind Rgds, MIKE..................................
Customer: replied 2 years ago.

Reg no is (UK) MF 59 DSV


 


VIN last six digits B33 286


 


I haven't done a disc update since they were first installed, just removed the UK disc and replaced it when I had the problem initially.


 


Hope you can assist, look forward to your response


 


Mike

Expert:  Mike replied 2 years ago.
Hello Mike... Thank you for your reply -

My sincere apologies that I could only just get back to you as of now..

Thank you for your information - Your symptoms are that of a fault with the antenna unit Mike.. but - before going down that line - you can try a re boot of the system - This will work if its just a glitch - which does happen..

So to do that you need to remove the fuse to the system - to kill the power. The fuse location will be in your owners manual or, you can disconnect the car battery - Remove whichever and leave off for 30 mins - then re connect -and retry the system. ( You may need to enter your radio code doing the above - so be sure you have that.. If you dont , you can ge re advised of it by any Jaguar dealer )

If that works for you - thats that done. If it doesn't - or if it does but fails again, then the antenna is suspect as above. This is a renewable part that you get from any Jaguar dealer parts dept - ( or you can have them diagnose / fit the part ) I would recommend to have it confirmed - but 99% of the time thats what is is..
So those are the options /ways forward on this to get this one sorted for you Mike..

Let me know if you need anything else -

.>> >> > ..Meantime..............Please do click on the "OK/ Excellent ratings" for me as that's how Im credited for helping you - Thank you in advance for that...

You can and are most welcome to get back to me anytime you might need - clicking the OK ratings does not close you out at all..


Rgds, MIKE.
Mike, Jaguar Technician
Category: Jaguar
Satisfied Customers: 39198
Experience: Tech Expert
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