I have gone elsewhere for an answer as you were unable to help. Thanks for trying.
I have been away on business which is why it has taken so long to reply.
Please make sure my money is refunded as this has not worked on this occasion.
You accept in your replies above that you have not been able to help me. I have had the car fixed by others. Please now refund me all the monies I have paid to Just Ask. Thank you. if you need to speak to me about this to avoid delay in repayment then call XXXX XXXXX.