How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Matt Your Own Question

Matt
Matt, Mechanical Engineer
Category: Jaguar
Satisfied Customers: 132
Experience:  BEng hons Mech engineering, in auto industry 22 years
12772297
Type Your Jaguar Question Here...
Matt is online now

Have 2007 XK just been on 300 Mile run.stopped tried to

Customer Question

Have 2007 XK just been on 300 Mile run.stopped tried to reverse but engine keeps cutting out.luckly at the hotel.do I need to call RAC or is it an overheating of transmission etc
Submitted: 6 months ago.
Category: Jaguar
Customer: replied 6 months ago.
Still awaiting an answer, not happy.
Expert:  Shantal-Mod replied 6 months ago.
Hello,
I'm Shantal and I'm a moderator for this topic.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I was checking to see if you had already found your answer or if you still need assistance from one of the Professionals.
Please let me know if you wish to continue waiting or if you would like for us to close your question?
Thank you,
Shantal
Expert:  Matt replied 6 months ago.

hi

do you still need an answer?

Customer: replied 6 months ago.
Too late,had no replies,had to leave hotel somehow.
Ended up being recovered because nobody responded.
Refund the payment by return.
Customer: replied 6 months ago.
Why are you so stupid? Why refer after what I replied?
Return the money paid. As this whole incident is adding insult to injury!
Expert:  Matt replied 6 months ago.

hello

the site has an automated reply to help you further

I can't close the question off or request you a refund

you have to get this process started yourself

see here

http://ww2.justanswer.co.uk/en-gb/help/how-can-i-request-refund

good luck and sorry that we couldn't help you on this occasion

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    132
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    132
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician
  • http://ww2.justanswer.com/uploads/RO/RobMechanic/068.64x64.JPG Rob's Avatar

    Rob

    ASE Certified Technician

    Satisfied Customers:

    82
    30 years trade experience
  • http://ww2.justanswer.com/uploads/UK/ukiaibal/2012-11-9_205920_SAM0109.64x64.JPG uk_iaibal's Avatar

    uk_iaibal

    UK Car Mechanic

    Satisfied Customers:

    1
    Verified Car Mechanic.
  • http://ww2.justanswer.com/uploads/NA/nabilc/nabilc_avatar.64x64.jpg Billy's Avatar

    Billy

    Trainer/ Master Technician

    Satisfied Customers:

    38
    Trainer 8+ years, master tech. 10+ years, SAE member