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A. Stevens
A. Stevens, Computer Engineer
Category: Laptop
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Hi,i have a Samsung ultrabook, however access to all my info

Customer Question

Hi,i have a Samsung ultrabook, however access to all my info isf frozen, however the mousepad works, please help if possible
Submitted: 5 years ago.
Category: Laptop
Expert:  A. Stevens replied 5 years ago.

dresteve2000 :

Hi

dresteve2000 :

I am here to help you with your issue.

dresteve2000 :

Please power off the computer, Power on the computer and continually tab the F8 key until you see Advanced Boot Options

dresteve2000 :

Then Select Safe Mode with Networking

dresteve2000 :

This should get you to a point where you can use the laptop in a limited manner

dresteve2000 :

I suggest you take a backup of your data and find your Windows Installation disk and repair the Windows Installation.

dresteve2000 :

Please let me know your results of getting into Safe Mode.